Citizens Advice Bureau is a nationwide, locally based community organisation dedicated to helping people understand their rights and obligations, and providing the confidence and support they need to take action. Access to trusted, free information and advice makes a real difference in people's lives, and Volunteer Bureau Interviewers are the people who deliver that service every day at CAB Petone.

This volunteer opportunity involves connecting with clients through phone, in-person, and online channels, listening carefully, conducting structured interviews, and providing personalised guidance and solutions. Tasks include helping with forms, providing advocacy, making referrals, and offering practical support. Morning and afternoon shifts are available, and a commitment of six to twelve months is appreciated.

What you'll bring:
• Strong listening and communication skills
• Ability to follow structured interview and service processes
• Basic computer literacy
• A commitment of six to twelve months preferred

You might be a great fit if you are:
• Empathetic, patient, and non-judgmental
• Curious and resourceful
• Reliable and people-focused

Training Provided: Training provided by the organisation.